07962 376790

Privacy Policy

Last updated: 27 May 2026

Proline Plumbing (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website:

https://www.prolineplumbing.co.uk/

This policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Proline Plumbing is a plumbing services company based in the United Kingdom.

For any privacy-related enquiries, please contact:

Proline Plumbing
Website: https://www.prolineplumbing.co.uk/
Email: info@prolineplumbing.co.uk
Telephone: 07962 376790

We are the “data controller” responsible for your personal information.

2. What Information We Collect

We may collect and process the following personal information:

  • Name
  • Email address
  • Telephone number
  • Property address
  • Information submitted through contact forms
  • Details relating to plumbing enquiries or services requested
  • Technical information such as:
    • IP address
    • Browser type
    • Device information
    • Website usage data

We only collect information that is necessary for legitimate business purposes.

3. How We Collect Your Information

We may collect information when you:

  • Submit a contact form
  • Call or email us
  • Request a quotation
  • Interact with our website
  • Use our services

Some information may also be collected automatically through cookies and website technologies.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide plumbing services
  • Arrange quotations or appointments
  • Improve our website and services
  • Prevent spam and abuse
  • Maintain website security
  • Comply with legal obligations

We will only process your personal data where we have a lawful basis to do so under UK GDPR.

5. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

  • Consent – where you voluntarily submit information
  • Contract – where processing is necessary to provide services
  • Legitimate Interests – for website security, administration, and service improvement
  • Legal Obligation – where required by law

6. Google reCAPTCHA

Our website uses Google reCAPTCHA to help protect forms from spam and automated abuse.

This service may collect:

  • IP address
  • Mouse movements
  • Browser and device information
  • User interaction data

Use of reCAPTCHA is subject to:

7. Cookies

Our website uses cookies and similar technologies to improve functionality, performance, and security.

Cookies may be used for:

  • Website performance and caching
  • Security and spam prevention
  • Session management
  • Analytics (if enabled)

Please see our Cookie Policy for more information.

8. Third-Party Services

We may use trusted third-party providers to help operate our website and services.

These may include:

  • Google services
  • Website hosting providers
  • Security and anti-spam tools
  • Website maintenance tools

These providers only process personal data where necessary and are expected to keep it secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to enquiries
  • Deliver services
  • Meet legal or accounting obligations
  • Resolve disputes
  • Maintain security records

When information is no longer required, it will be securely deleted.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

However, no internet transmission can ever be guaranteed completely secure.

11. Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/

12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements
  • Website functionality
  • Services or technologies used

Any updates will be posted on this page with a revised “Last updated” date.